Customer service has gone to sh#$.
I used to work in retail – I understand how much it sucks. As a matter of fact, I hated every second of my stint as a sales associate at Talbots. So why did I do it? Well because my dad told me not to, that’s why. And in my one and only act of teenage rebellion I somehow stuck it out for two very long years.
Part of the problem was the fact that I am a terrible salesperson. The worst salesperson ever. Seriously, I couldn’t sell an umbrella in a downpour.
So it was no surprise that I was I consistently awarded the honor of being the lowest performing team member in our particular location. Two years in a row.
The other part of the problem was that the many of Talbot’s 40-something clientele were total snobs. And many considered me their own personal servant.
But despite being treated like crap, I never greeted a customer with anything but a smile, I never told my supervisor that I was tired/bored/unwilling to do something, and not once did I show up late to work.
This isn’t one of those, “I walked 10 miles in the snow to get to school” stories, but it kind of is.
Customer service is extinct and I think it’s because people hate their jobs. I get it, I’ve been there. But here’s a newsflash: just because you hate your job doesn’t mean it’s my problem. We all pay our dues in a crappy job and then we do our best to move forward. And guess what? I’ve paid my dues.