No longer on the Cusp
So I have a question…is it unreasonable to expect that a $100 sweater will last more than 30 days? I’m pretty sure the answer is no, however, the manager at what used to be one of my favorite stores thinks otherwise.
I LOVE this sweater – the perfect length, the perfect fit – but after wearing it just a few times it developed a hole in the collar. So Maya and I traipsed down to the mall to do an exchange. Have I mentioned how much I hate returning things? I’d rather clean the kitchen floor. Or do laundry. Or at the very least practice Maya’s “N’s.”
Allow me to bore you with a recap of my conversation with the manager:
Manager – Did you wear this?
Me – Yes, numerous times.
Manager – Did it rip because it caught on your necklace?
Me – No because I haven’t worn it with a necklace.
Manager (in a very irritated tone) – Well there is no guarantee this won’t happen again and we don’t normally take things back after 30 days. (Manager’s dramatic sigh #1) But I guess I can do an exchange. It’ll be a final sale.
Me – I’m confused…this sweater is only about 35 days old. Do you not think a $100 sweater should last more than 35 days?
Manager – I bought $400 shoes last weekend and they already broke. I am having to pay out of my own pocket to get them fixed. So take that as you will.
I had several thoughts at this point…why are you paying $400 for shoes? And why are you not returning them if they broke? And how is that relevant to what I’m trying to do right now? But what I really said is, “Okay, if you think it will happen again I will take a store credit and get something else.”
Manager – Well you’ll need to purchase something right now because like I said, it will be final sale.
Me – I don’t have the ability to shop properly with my daughter with me so I need to come back. Can I get a gift card?
Manager – Sorry but you have to purchase something now.
Me – Look, I am an excellent, long-time customer of your store…I just bought Tory Burch shoes from here a few weeks ago. I am really surprised at the service I am receiving right now.
Manager – (Manager’s dramatic sigh #2). Fine. I guess you can get a gift card. This time.
Several slams of the cash register (manager), dramatic sighs #3 & #4 (manager), and several more white hairs later (me) I left the store with my $100 gift card and no desire to return. I wonder if Neiman-Marcus knows or cares that its little offshoot is treating their customers like S@#$ for trying to do a legitimate exchange. Also, am I just nuts or should I have received an apology instead of grief for the sweater being defective in the first place? This experience only reinforces why I hate shopping and especially hate returning things.
And (sorry for the conjunction) on top of it all I miss my sweater.