it’s the principle
“It’s easier to pay Sirius XM than to try to cancel the service. Trust me.”
This from my husband. The same guy who tries to reuse matches because he doesn’t want to waste them. (I’m all for recycling….but matches? Really?)
Anyway, I was annoyed. Of course. Because while $15/month might not seem like a lot, over 12 months that equates to $180. And multiply that by two because I’m paying for my mom’s service as well.
So $360 for patchy broadcasting and even worse customer service? I mean, I love my “90’s on 9,” but not that much.
So on Saturday I decided to cancel my service. Sure I had no idea what my XM subscription number was. This because Sirius refused to communicate with me, with the exception of charging my card at random intervals. But I was determined anyway, mostly because I was going to prove that Ali was wrong.
Here’s how the call went:
- After just an 8 minute wait I was talking to a real, live person. I knew Ali had been exaggerating!
- The real, live person apologized for the wait, for the bad service, for not sending me a bill, and for charging me too much.
- I gloated at Ali. And then asked the representative to cancel my service.
- She offered me a whole year at 50% off. I declined and asked her to cancel my service again.
- She offered me a whole year at 75% off. I declined and begged her to cancel my service.
- She offered me 5 months at $5 per month. I told her she could offer me the service for free and I still wouldn’t want it.
- She asked me to hold for a second while she processed my cancellation.
- And then she hung up on me.
The worst part of this entire scenario wasn’t that I had to call back and start from scratch. And it wasn’t that I had to tell my mom that I also cancelled her service because I was THAT mad.
No, the worst part was that Ali was right. He was right.