Customer Service…Or Lack Thereof
5 Mar
While I started this blog to improve my writing skills, I recently realized that having a blog reaps so many other unexpected bonuses:
1. My blog is a fabulous platform for making fun of Ali and Maya.
2. I have met and continue to meet so many new people. Tomorrow I am meeting Kim for the first time. After reading her blog every day for the last few months I have come to the conclusion that she is my long-lost sister. What a coincidence that I just so happen to be in the market for another sibling.
3. I can use this blog to complain about things and reach a much wider audience than just my family. I believe Ali appreciates my blog for this reason alone.
I know most of you couldn’t care less about window treatments or crappy customer service, because I certainly couldn’t, but allow me to complain for just a minute about my horrible experience with 3 Day Blinds.
As I mentioned a few posts ago, I have been on a home improvement spree. This has a little to do with the fact that parts of our condo are becoming safety hazards, and a lot to do with making sure that our place looks somewhat presentable when Ali’s co-workers come for lunch this Sunday. We might not be classy people but we can pretend to be, and I was hoping that 3 Day Blinds would help us maintain the facade.
Since our shades have metal rods sticking out of them, I decided they should be priority #1 on our lengthy list of things needing attention. I ordered new window treatments on Monday (I hate calling them treatments) and since then 3 Day Blinds has come by to measure, re-measure, install, and re-install. And guess what? The shades are still damaged and still don’t fit properly.
Not only has the product and installation been a disaster but 3 Day Blinds customer service is even worse. When the installer came in for the first time on Thursday I asked him very nicely if he wouldn’t mind removing his shoes and he said no. So I politely explained that I have white carpet and a child and would he please take them off? He just looked at me and said he couldn’t take his shoes off and if that was a problem than I was welcome to reschedule.
May I take a minute to point out that on the cover of the pamphlet provided by my now impossible to reach sales representative it says:
3 Day Blinds – You’ll Love the Treatment.
Well 3 Day Blinds, I don’t love the treatment, I don’t love your blinds, and your slogan is a sham. I vote that you revise it to read:
3 Day Blinds – Not Ready in 3 Days, or Even 5 Days, and We Have a Policy Against Shoe Removal
While it is too late for me, please consider this post a public service announcement to avoid 3 Day Blinds like the plague.
What is your worst customer service experience?
